Refund Policy

We will always strive to deliver your order in perfect condition and on time. If, however, your products are damaged on arrival, we will be happy to offer a refund or replacement product.

If you are a consumer and have purchased any of our other products you have a right to cancel the order up to 14 days after you received the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the order and receive a refund.

The easiest way to cancel an order is to email us at shop@lothianbees.co.uk Your cancellation is effective from the date you send us the email.

You must return the goods to us no later than 14 days after you let us know that you wish to cancel the order.

Please return the goods to;

Lothian Pure Bees Blackburn Mains Farm, Bathgate, United Kingdom

You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).